Claims

CAREGARD Claims

HIGHLY RATED CLAIMS SERVICE

Claims is available 24/7/365

24/7/365 Availability

22 second average hold-time

22 Second Avg Hold-Time

ASE Certified Claims Team

ASE Certified Claims Team

Claim paid in 30 minutes

Claim paid in 30 minutes

CareGard Claims Service

Customer Claims

Contact Us

888-565-2580

Claims Process

Mechanical and ancillary product breakdown claims and roadside assistance process: All claims require pre-approval. (MaintenanceCARE claims are all completed online.) Obtain customer Complaint, Cause and Correction. Have repair estimate ready.

  • MRSP pricing and labor hours via Motors, Mitchell or All Data.
  • If applicable, have rental, towing or sublet invoices available.
  • Call CareGard claims at 888.565.2580 for pre-approval.
  • If applicable, you will be given an approval number and dollar amount.
  • Verify the deductible, if any, that corresponds with the customer's coverage.

Claim Submission & Reimbursement

Fax or email a final copy of the Repair Order. The following are required:

  • Customer signature.
  • All sublet invoices (rental, towing, machine shop) Claim approval number.

Fax or email all paperwork to (817) 552-4198 or email to autoclaims@afgusa.net Provide cashier name and fax number

CareGard will call your Dealership cashier within two hours with credit card payment.