Claims
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CAREGARD Claims
HIGHLY RATED CLAIMS SERVICE
24/7/365 Availability
22 Second Avg Hold-Time
ASE Certified Claims Team
Claim paid in 30 minutes
Customer Claims
Contact Us
888-565-2580
Claims Process
Mechanical and ancillary product breakdown claims and roadside assistance process: All claims require pre-approval. (MaintenanceCARE claims are all completed online.) Obtain customer Complaint, Cause and Correction. Have repair estimate ready.
- MRSP pricing and labor hours via Motors, Mitchell or All Data.
- If applicable, have rental, towing or sublet invoices available.
- Call CareGard claims at 888.565.2580 for pre-approval.
- If applicable, you will be given an approval number and dollar amount.
- Verify the deductible, if any, that corresponds with the customer's coverage.
Claim Submission & Reimbursement
Fax or email a final copy of the Repair Order. The following are required:
- Customer signature.
- All sublet invoices (rental, towing, machine shop) Claim approval number.
Fax or email all paperwork to (817) 552-4198 or email to autoclaims@afgusa.net Provide cashier name and fax number
CareGard will call your Dealership cashier within two hours with credit card payment.